Privacy Policy

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Privacy Policy

Effective from May 2025

This Privacy Policy explains how Stem and Style Floristry ("we", "us", or "our") collects, uses, and protects your personal information when you use our services, visit our website, or contact us. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Stem and Style Floristry
Location: Holmfirth, West Yorkshire, UK
Email: hello@stemandstylefloristry.co.uk

We are a local florist offering floral arrangements for delivery, events, and special occasions.

2. What Information We Collect

We collect and process personal data to fulfil our services, including:

Personal Information:

Your name
 

Contact details (email address, phone number, postal address)
 

Payment and billing information
 

Delivery instructions and recipient details
 

Technical and Usage Data:

IP address
 

Browser type and version
 

Website usage patterns (via cookies and analytics)
 

3. How We Use Your Information

We use your personal data to:

Process and deliver orders
 

Communicate with you about orders, bookings, or inquiries
 

Improve our website and services
 

Send occasional marketing communications (only with your consent)
 

Comply with legal obligations (e.g., accounting or tax purposes)
 

4. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR:

Contractual necessity – to process your order and provide our services
 

Consent – for marketing communications (you may withdraw consent at any time)
 

Legal obligation – to meet accounting, tax, or legal requirements
 

Legitimate interest – to improve services and respond to inquiries
 

5. Sharing Your Data

We may share your data with:

Delivery providers (to fulfil your order)
 

Payment processors (securely)
 

IT service providers (for website hosting or communications)
 

Legal or regulatory bodies where required
 

We will never sell or rent your data to third parties.

6. Data Retention

We retain your data only as long as necessary:

Customer records: typically for 6 years (for tax/legal purposes)
 

Marketing data: until you opt out or withdraw consent
 

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
 

Correct any inaccurate or incomplete data
 

Request deletion of your data
 

Object to or restrict certain types of processing
 

Withdraw your consent at any time
 

Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk
 

8. Cookies

We use cookies to enhance your browsing experience and analyse website traffic. You can control cookie settings via your browser or through our cookie banner (if implemented).

9. Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this policy or your data, please contact:

Stem and Style Floristry
Holmfirth, West Yorkshire, UK
Email: hello@stemandstyle.co.uk